Refund & Replacement Policy

Refund & Replacement Policy

At Solacorner.com, your satisfaction is important to us. If your order arrives damaged, defective, incorrect, or is affected by a verified shipping error, we will work with you to provide an appropriate resolution.

Refunds and Free Replacements

You may be eligible for a refund or complimentary replacement if:

  • The item arrives damaged or defective.

  • You receive an incorrect product, size, or design.

  • The package contains missing items.

  • A verified production or shipping error has occurred.

Please contact us within 7 days of delivery. Your request must include your order number, a clear description of the issue, and photographs showing the product, packaging, and shipping label when applicable.

Once the issue has been reviewed and approved, we will offer a refund or replacement at no additional cost, subject to product availability and the circumstances of the claim.

Minor variations in color, print placement, or appearance caused by screen settings and the production process are not generally considered manufacturing defects.

Order Cancellations

Cancellation requests must be submitted within 2 hours of purchase.

Because most Solacorner products are made to order, orders may enter production shortly after they are placed. Once production has begun, an order can no longer be canceled, modified, or refunded.

Submitting a cancellation request within the two-hour period does not guarantee cancellation if production has already started. We will make every reasonable effort to assist you.

Non-Refundable Items

The following items are not eligible for a refund or return unless they arrive damaged, defective, or incorrect:

  • Personalized or custom-made products

  • Gift cards

  • Final-sale items

  • Items that have been worn, washed, used, or altered

  • Orders containing an incorrect address or customization information supplied by the customer

How to Request a Refund or Replacement

  1. Email support@solacorner.com with your order number and a description of the issue.

  2. Include clear photographs or other supporting evidence when applicable.

  3. Wait for confirmation and instructions from our customer support team. Please do not return an item without prior authorization.

  4. If a return is required, ship the item to the address provided by our support team. Return shipping costs are the customer’s responsibility unless the item arrived damaged, defective, or incorrect.

Refund Processing

Approved refunds will be issued to the original payment method within 5–7 business days after the returned item is received and inspected, or after the claim is approved when no return is required.

Your bank or payment provider may require additional time to post the refund to your account.

Unauthorized returns may not be accepted or refunded. For assistance, contact support@solacorner.com before sending any item back.